Refund policy

RETURN AND REFUND POLICY

At Presley-Elle, we want you to feel confident shopping with us. Eligible merchandise may be returned for a refund to the original payment method under the terms below.

RETURN WINDOW

A return must be requested within 7 calendar days of the carrier-confirmed delivery date. Once approved, the return must be shipped within 5 business days.

RETURN CONDITIONS

To qualify for a return, merchandise must be unworn, unused, unwashed, unaltered, and in the same condition in which it was received. All brand tags and Presley-Elle security tags that were attached when delivered must remain attached. Original packaging and accessories must also be included.

Swimwear may be returned only if unworn, with all tags and the hygienic liner intact.

Items that do not meet these requirements may be refused and returned to the customer.

HOW TO REQUEST A RETURN

Reply to your order confirmation email or contact us through our website. Please include your order number and reason for the return. Returns sent without prior authorization will not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping service, as Presley-Elle is not responsible for returns lost or damaged in transit.

Original expedited shipping charges are nonrefundable. No restocking fee will be charged.

FINAL SALE

All Sherri Hill gowns are final sale and are not eligible for return, refund, or exchange. This will also be clearly noted on the applicable product pages.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive an incorrect, damaged, defective, or materially misrepresented item, contact us within 48 hours of delivery and include photographs of the item and packaging. We will review the issue and provide an appropriate resolution.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, your refund will be issued to the original payment method. Processing times may vary depending on your bank or credit-card provider.

EXCHANGES

We do not process direct exchanges. If you would like another item or size, please return the eligible item and place a new order.

All merchandise is carefully inspected before shipment and is guaranteed authentic.

This policy applies to purchases made on or after September 13, 2026.